PRIVACY
I Love Wooden Toys owns and operates the website https://www.ilovewoodentoys.com.au and respects customer privacy. Any customer information collected is used solely for the purpose of transactions with, or contact from I Love Wooden Toys and is kept strictly confidential. Your details will never be willingly shared with other organisations, unless we have your permission or are required to do so by law.
SECURITY
I Love Wooden Toys takes care to ensure our customers shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us. We provide a safe transaction environment for commerce on the Internet. Our e-commerce system uses Mijireh Secure Checkout through woocommerce to ensure your shopping experience is safe and secure at all times.
PRICING
All pricing listed is charged in Australian Dollars (AUD).
We will make every effort to ensure our prices are current and up to date. We reserve the right to change our pricing without notice. **Prices may be subject to change for any item coming directly from a supplier. If there is a price change you will have the option to cancel your order and obtain a full refund.
PAYMENT
We offer and accept the following payment methods;
- Paypal
- Afterpay
- Visa
- Mastercard
- EFT
- COD on pick up (Perth Metro Area only by arrangement)
DELIVERY
I Love Wooden Toys understands that postage charges can add significantly to the final cost of your purchase and endeavours to keep this cost to a minimum.
Packaging materials are reused and recycled to reduce costs and the impact on our environment.
STOCK ITEMS – Standard Range
Our standard range items will be packaged with care using bubble wrap and/or paper and/or cardboard and sent in delivery satchels or cardboard boxes via Australia Post or courier.
- Your order will be shipped at the flat rate of $10.00 (inc GST) per order via standard shipping options through Australia Post or courier.
- Express Post can be purchased for an additional $3.00. Please refer to Australia Post for approximate delivery times.
- Your shipment will be dispatched from metropolitan Perth WA within one working day of payment and tracking will be advised to you via email.
- Parcels may be left at an unattended address, often at the discretion of the delivery driver. If you have specific delivery instructions, include these on check-out. I Love Wooden Toys takes no responsibility for items delivered as per your instructions.
- Do not hesitate to contact me by email sue@ilovewoodentoys.com.au or phone 0400 121 958 if your package does not arrive or arrives damaged. I will personally liaise with you and the shipping contractor to resolve any issues that may occur.
- LOCAL PICK UP (Does not apply to items dispatched directly from the supplier) – Select “Local Pick Up or Delivery” on the checkout page. I will liaise directly with you for a mutually convenient location to collect your order.
NON STOCK ITEMS – Supplier Direct
- Our quality supplier direct range is packaged and dispatched from the supplier using the courier of their choice.
- EXPRESS POST does not apply to items dispatched from the supplier.
- LOCAL PICK UP/DELIVERY option does not apply to items dispatched directly from the supplier.
- Gift wrapping is not available on Non Stock Items.
- Occasionally items listed as “In Stock” on the I Love Wooden Toys website may be “Out of Stock” with our supplier. If this occurs, you will be contacted to arrange a back order, alternative product or refund.
- Product improvements and changes are constantly being made by our suppliers and I Love Wooden Toys relies on images and descriptions provided by them. While every attempt is made to ensure that our listings are correct, no responsibility can be accepted for product variations.
- Supplier Direct items cannot be sent to a PO Box.
- Shipping is at the flat rate of $10 per order (excludes FREE DELIVERY items).
- Do not hesitate to email sue@ilovewoodentoys.com.au or 0400 121 958 should you have any questions about new orders or your current shipment.
CHANGE OF MIND REFUNDS
- I Love Wooden Toys reserves the right to charge a restocking fee for change of mind purchases. This fee will be agreed with the customer prior to a refund being processed.
If you have any questions about anything at all please contact sue@ilovewoodentoys.com.au or 0400 121 958
